Tenant Rep excellence based on deep understanding of end users’ needs.
Kimia Lesany, Consultant Office Agency at CEUSTERS, recently combined her role with a Master’s in Real Estate Management at Antwerp Management School. In her thesis, she examined how socially driven Corporate Real Estate strategies influence office design and employee well-being.
Her research, based on a literature review and case studies at a company specializing in IT & Business Technology Services (Cheops), a service provider (BDO), and a Bank-Insurer (KBC), highlights that climate control (HVAC) and acoustics are the strongest determinants of how people experience their workplace. Other elements – such as furniture, lighting, or office layout – matter too, but their importance varies by age group, role, and company culture.
For CEUSTERS, this insight is more than academic. As tenant representative and broker, we support clients by evaluating their current location and exploring market options, with the ultimate goal of finding a workplace that aligns with the company’s strategic objectives. Kimia’s findings confirm that such journeys cannot be reduced to financial or functional checklists. A multi-dimensional approach, with explicit attention to the end user experience, is where the real added value lies.
The message is clear: an office only becomes meaningful when it connects a company’s ambitions with the wellbeing of its people.